Privacy policy and Terms
Ragù Pasta is an Italian restaurant based in Edinburgh.
Our registered address is 92 George Street, Edinburgh, EH2 3DF
Ragù Pasta is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.
How do we collect information from you?
We collect information from you:
when you make a booking
when you visit the restaurant
make an enquiry
when you sign up for marketing emails
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
Ragù Pasta collects information such as:
title
name
e-mail address (used for booking confirmation and post-dining feedback emails)
billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
telephone number
company name
dietary requests
marketing preferences (whether you opt-in or opt-out)
When you dine at Ragù Pasta:
marketing responses (where applicable)
survey responses
current and past restaurant reservation details
When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by Ragù Pasta. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as country or city, based on IP address information).
Careers:
You may submit your CV if you’re interested in working for us to email. This information may include:
personal details
employment details
education
salary history
other relevant details
We will use this information to assess your application and may also keep it in our records for future reference. Please contact us if you would no longer like us to hold your records.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies to deliver services on our behalf if necessary. For example, service providers, including VoucherCart for gift vouchers, Dojo App for online table booking services, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as necessary (up to 5 years) to use it as described in this privacy policy and/or for as long as we have your permission to keep it.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with relevant information. When additional information about you is available from external sources, we may use it to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@ragupasta.co.uk.
You have a right to request a copy of the personal information that Ragù Pasta holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@ragupasta.co.uk.
You have the right to withdraw your consent to us using your data at any time and to request that we delete it. We do not keep your data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Security
Data security is very important to us, and to protect your data, we have taken suitable measures to safeguard and secure data collected through our website.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server, which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.
We use cookies for the following purposes
Performance and analytics: Cookies help us analyse how the services are being accessed and used and enable us to track their performance. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with interesting information. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third-party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser not to accept cookies, which may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data you have provided will, where it is relevant to any part of our business being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was initially collected by us.
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that Ragù Pasta provides you when you dine with us (such as trying to seat you by a window if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.
In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: info@ragupasta.co.uk.
Changes to this statement
Ragù Pasta occasionally updates this Privacy Policy to reflect company and customer feedback. Ragù Pasta encourages you to periodically review this statement to be informed of how Ragù Pasta is protecting your information. This policy was last updated in April 2024.
Ragù Pasta welcomes your comments regarding this Privacy Policy. If you believe Ragù Pasta has not adhered to this Privacy Policy, please contact Ragù Pasta at info@ragupasta.co.uk. We will aim to use commercially reasonable efforts to determine and remedy the problem promptly.